Support
If you require any technical support, please do not hesitate to contact us. You can either use the support request form at the bottom of this page, or other methods listed on our Contact page. We are only too pleased to be able to help our customers.
Virtual Hosting Documents
This section contains documents and guides to perform certain tasks on your hosted server. Depending on your role or user type, some of the functions may not apply.
- Virtual Hosting User Guide: This guide is for virtual host users (i.e. users with access to or email accounts in the virtual hosted domain). Information about accessing email, configuring account settings, mail forwarding configuration, etc is covered in this document.
- Virtual Hosting Web Guide: Web developers can find information about accessing and updating their virtual host web site in this guide.
- Spam Filter Configuration: Customizing or fine-tuning spam filter setting for mailbox accounts.
- MySQL Access: Setting up a connection to the MySQL database server.
Other miscellaneous documents:
Technical Support Request
Note that your technical support request will be entered into our Trackify system. Trackify is a Groupware and Issue Tracking product that we've developed and are marketing as a standalone appliance as well as a hosted solution.